Privacy Policy

Last updated: [27 March 2025]
https://lilabakery.nl

At Lila Bakery, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us in any other way.

By using our services, you agree to the collection and use of information in accordance with this policy

1. Who We Are

Cake Studio “Lila Bakery”
Pannekoekstraat 83a
3011 LD Rotterdam, Netherlands
Email: anna.volok@gmail.com
Phone: +31 6 57813219

We are the data controller responsible for your personal data under this Privacy Policy.

2. What Information We Collect

We may collect the following personal data:

Full name
Email address
Phone number
Billing and pickup address (if applicable)
Order details and preferences
Any allergy or dietary information you provide
Payment method (processed securely via third-party services; we do not store payment details)
IP address and browser/device information
Cookies and usage data (for analytics and website functionality)

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your order or inquiry
Respond to customer service requests
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Performance of a contract (e.g., fulfilling your order)
Your consent (e.g., marketing emails if opted in)
Legal obligations (e.g., tax or accounting requirements)
Legitimate interests (e.g., improving our services)

5. How We Store and Protect Your Data

Your data is stored securely using password-protected systems and reputable hosting services.
We retain order data for up to 7 years to comply with Dutch tax laws.
Contact form data and order-related messages may be stored for up to 12 months.

We take appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your data.

6. Sharing Your Data

We do not sell your personal data.
We may share your data with:

Payment processors (Credit Cards, iDEAL ).
Hosting providers and web services.
Legal or regulatory authorities if required.

All third parties are required to handle your data in compliance with GDPR.

7. Your Rights Under GDPR

As a data subject, you have the right to:

Access your personal data
Correct inaccuracies in your data
Request erasure (“right to be forgotten”).
Restrict or object to processing
Data portability
Withdraw consent at any time (for marketing, etc.)
Lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

To exercise any of these rights, please contact us at anna.volok@gmail.com.

8. Cookies and Analytics

We use cookies to enhance your experience and collect anonymized analytics data (e.g., via Google Analytics).
You can control or delete cookies via your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

anna.volok@gmail.com
Phone: +31 6 57813219
Pannekoekstraat 83a
3011 LD Rotterdam, Netherlands
Email: